FAQ

What is the impact of Covid-19 at Vivid Canine?

During these challenging times, our thoughts are with all the families and frontline workers affected by the virus.
We are open & shipping orders.  Orders may take longer than usual to process.  We are doing what we can to keep
orders on track as normal.  Your patience is very much appreciated.
If you need to reach us, please email support@vividcanine.com and we will respond within 24 business hours.

Where do you ship?

We currently ship to the U.S., Canada, Mexico & Australia
We offer free shipping within the U.S. Additional shipping fees apply for Hawaii and Alaska and certain areas in Canada.

When will I receive my order?

We ship most packages via UPS & Fed-ex
This typically takes 1-5 business days in the U.S., 7-10 business days to Canada & 14 business days or more internationally.

What is your return policy?
We stand behind every product we sell.  If you aren't 100% satisfied, we're here to help!
We accept returns of items that are unused, unwashed, and in new condition.
    • Returns received with 14 days of original ship date will be refunded in full, minus the shipping charges.
    • We cannot accept returns after 14 days
Please note that customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect
or damaged item, in which case we will provide a complimentary return label.
Please contact us at support@vividcanine.com to initiate a return.
How do I exchange an item?

While we do not offer direct exchanges, you can return any new, unused item for a refund and place an order for
the new item you would like instead.  We will provide you with a coupon for free standard domestic shipping on
exchange orders (up to $9.95 in value) Please contact us at support@vividcanine.com 

How do I care for my Vivid Canine product?
Dog Beds:  All of our dog beds are made with fabrics selected for durability and washability.  We recommend
machine washing the removable bed covers in cold water and air drying.  Please note that some of our beds are
not machine washable, and we recommend spot cleaning those.
Dog Leashes: The nylon used in our leashes is naturally dirt and stain resistant.  If your leash gets dirty, we recommend
hand-washing with warm soapy water and laying out to dry.
Dog Collars:  We recommend hand-washing your collar to increase its longevity.